CRM Implementation for the Group of Companies Perfumer, Milliform, Esse
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01 __________ Goals and objectives
The company "Perfumer" has been on the market since 2004. For more than 14 years, the company has confidently taken a leading position in the wholesale sale of bottled perfumery in Ukraine.
"Perfumer" works directly with manufacturers of bottles and components in China, thanks to which we offer customers and partners the best assortment of bottles, a wide range of colors, unique product positions on the Ukrainian market, and also accept individual orders for bottles from customers.
CRM implementation tasks
Implementation of CRM
Training of work managers in task tracking and CRM
Connecting IP telephony
The result of CRM implementation
After analyzing the work and internal working processes of the "Perfumer" company, WebHome specialists helped to choose a suitable product for the company, and also carried out the following settings
Used the necessary tools of the Corporate Portal to optimize the work of the company's employees:
✅ Transferred the communications of the company's employees to the "Corporate Portal" - the "Social Communications" tool. of time"\n ✅Organized convenient monitoring of employee absences at the workplace - Tool "Absence schedule"\n ✅Delimited access rights:\n1) Made a list of roles and access groups\n2) Delimited role access in terms of services\n ✅ Made work instructions for employees
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We work for results. The main principles in the work: deep immersion, clearly identified goals and selected the most effective tools to achieve the goals.
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За перші пів року збогатили базу клієнтів
х2
Зменшили кількість пропущенних викликів
с
Зробили прозорою взаємодію маж відділами
100%
Зробили прозорою роботу співробітників
00
00
00
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